Frequently Asked Questions

1. What type of jewellery does ANNIAURA offer?

ANNIAURA offers a curated collection of elegant fashion jewellery, including earrings, rings, necklaces, pendants and traditional-inspired jewellery.

2. How can I place an order?

Simply browse our collection, select your preferred product and click Add to Cart. Proceed to checkout and complete your order using the available payment options.

3. How long does shipping take?

Delivery time depends on your location and the shipping method selected at checkout. Estimated delivery information will be provided during the ordering process.

4. How can I track my order?

Once your order is shipped, you will receive the available tracking information through your registered contact details.

5. Can I cancel my order?

Order cancellation depends on the order's processing and shipping status. Please contact our customer support as soon as possible if you wish to cancel an order.

6. Can I return or exchange a product?

Returns and exchanges are subject to our Return & Refund Policy. Please review the policy before placing your order.

7. What if I receive a damaged or incorrect product?

Please contact our customer support as soon as possible with your order details and clear photos/videos of the received product. Our team will review the issue and assist you according to our policy.

8. How should I care for my jewellery?

To maintain the appearance of your jewellery, keep it away from water, perfume, chemicals, sweat and moisture. Store each piece in a dry place when not in use.

9. Is the jewellery made of real gold or silver?

Product material and specifications vary by item. Please refer to the individual product description for the information provided for that specific product.