Refund policy

RETURN & REFUND POLICY

At ANNIAURA, we want you to be satisfied with your purchase. If you experience an issue with your order, please contact us at support@anniaura.com.

RETURN WINDOW

Eligible products may be requested for return within 7 days from the date of delivery.

To be eligible for a return, the product must be:
• Unused and unworn
• In its original condition
• Returned with the original packaging and included accessories/components, where applicable

ANNIAURA reserves the right to inspect returned products before approving a refund or exchange.

DAMAGED, DEFECTIVE, WRONG OR INCOMPLETE ITEMS

If you receive a damaged, defective, incorrect, or materially incomplete product, please contact us within 48 hours of delivery.

Please provide:
• Your order number
• Clear photographs and/or video of the product
• Photographs/video of the packaging, where applicable
• A brief description of the issue

Our team will review the information provided.

For a verified damaged, defective, incorrect, or materially incomplete order caused during fulfilment or transit, ANNIAURA will bear the reasonable return or replacement shipping cost.

EXCHANGES

Eligible products may be exchanged subject to product availability and the conditions stated in this policy.

If the requested replacement is unavailable, an appropriate refund resolution may be provided after the return has been received, inspected and approved.

CHANGE-OF-MIND RETURNS

Eligible returns requested due to change of mind, personal preference, or incorrect selection are accepted subject to the conditions of this policy.

For an eligible change-of-mind return, the customer is responsible for arranging and bearing the return shipping cost.

PRODUCT CONDITION

Returned products must remain unused, unworn, and in their original condition and packaging.

Products that have been worn, used, altered, damaged after delivery, or exposed to water, perfume, chemicals, or other substances may not be eligible for return or exchange.

REFUNDS

Once an eligible returned product has been received by ANNIAURA, it will be inspected.

If the return is approved, the refund will generally be processed within 5–7 business days after the returned item has been received, inspected and approved.

The actual time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

For Cash on Delivery (COD) orders, if a refund is approved, ANNIAURA will contact the customer regarding the appropriate refund method.

RETURN SHIPPING

For verified damaged, defective, incorrect, or materially incomplete orders caused during fulfilment or transit, ANNIAURA will bear the reasonable return/replacement shipping cost.

For eligible change-of-mind or personal-preference returns, the customer is responsible for the return shipping cost.

CANCELLATIONS

Customers may request order cancellation before the order has been dispatched.

Once an order has been dispatched, cancellation is no longer available. After dispatch or delivery, eligible requests will be handled according to this Return & Refund Policy.

A cancellation request is not guaranteed if the order has already entered the dispatch or fulfilment process before the request can be processed.

WARRANTY

ANNIAURA fashion jewellery does not include a general warranty unless a warranty is specifically stated on the individual product page.

CONTACT US

For return, exchange, cancellation, or refund-related queries, please contact:

ANNIAURA
Operated by Mahak

Email: support@anniaura.com
Phone: +91 8744018558

Customer Support:
Monday to Saturday
10:00 AM – 6:00 PM IST

Business / Return Address:
House No. 137/13,
SalapurKhera,
Bijwasan Road,
Near Cricket Academy,
New Delhi – 110061,
India

ANNIAURA JEWELS
WHERE ELEGANCE SHINES