Return & Refund Policy
At ANNIAURA, we want you to be happy with your purchase. If you receive a damaged, defective or incorrect product, please contact us so that we can assist you.
Damaged or Defective Products
If your product arrives damaged or defective, please contact us as soon as possible after delivery.
Please provide:
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Order number
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Clear photographs of the product
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Clear photographs/videos of the package, where applicable
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A brief description of the issue
Our team will review the information and determine the appropriate resolution.
Incorrect Product
If you receive a product different from the one you ordered, please contact us with your order details and clear photos/videos of the received product.
Change of Mind
Returns or exchanges for reasons such as change of mind, personal preference or incorrect selection are subject to the applicable return conditions of ANNIAURA.
Jewellery Condition
Products must be returned in their original condition, unused and with original packaging where a return has been approved.
Products that have been worn, damaged, altered or exposed to water, perfume, chemicals or other substances may not be eligible for return.
Refunds
If a refund is approved, the refund will be processed according to the applicable payment method and refund process.
The time taken for the refunded amount to appear in your account may depend on the payment provider or bank.
Return Shipping
Where a return is approved due to a damaged, defective or incorrect product, ANNIAURA will provide further instructions regarding the return process.
Contact Us
For return or refund-related queries, contact:
Email: support@anniaura.com
Please include your order number when contacting us.
ANNIAURA JEWELS
WHERE ELEGANCE SHINES